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Understanding the Appointment Process

This shows the Radiology process from referral to report

REFERRAL PROCESS

First you will be advised by your medical practitioner that you need to have a Radiological examination performed and given a referral for this examination/s.

A referral can be printed on pre-printed stationery, plain paper, written by hand or printed from Referrers’ practice software. North Coast Radiology Group accepts requests written on any provider’s stationery.

All referrals must be brought with you to your appointment and be from a provider who is able to refer for that examination to qualify for  available medicare rebates from the Federal Government.

APPOINTMENT BOOKING

Once you have a valid referral, you need to arrange an appointment. Appointments can be initiated online (HERE), over the phone or by coming into our branch (LOCATIONS HERE). Appointments can be organised by yourself, your referring practitioner or carer. Online bookings require us to contact you to finalise your appointment.

While some examinations require little or no preparation some examinations have specific preparations to ensure the most valuable results can be obtained to help you.  Please review Services for general information on preparation.

During the appointment booking process, you will be advised of applicable medicare eligibility based on your referral, your specific preparation and any out of pocket costs associated with your examination.

If you have to change your appointment at all, please provide us with 24hrs notice.

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ACTUAL EXAMINATION

You will be asked to arrive between 15-20 minutes prior to your actual appointment time. You will need to bring your original referral plus any previous Radiology examination films or results. When you arrive, you will complete examination-specific and privacy information documentation. Every effort is made to keep to your appointment time, but due to our support of Hospital and/or Emergency Patients, sometimes examinations can be delayed. We appreciate your patience.

The Medical Technician who is specially trained in performing your examination will greet you, talk about the examination and answer any general questions you may have about the examination. These Medical Technicians have trained for many years to be skilled in operating both the sophisticated medical equipment and performing the examination you are receiving. They do not, however, analyse the results or provide you with a written report. This is done by our specialist Radiologists.

If you have any questions about any part of this process please ask any of our staff or refer to our Patient FAQ page for more information.

AFTER YOUR EXAMINATION

You may be given the films directly or they will be sent electronically to your referring practitioner along with a report. Generally the analysis of your examination takes a minimum of 24hrs to complete and send to your referrer. This timeline is impacted if you are having separate examinations on the same day or if the Radiologist is called in to medically urgent examinations. If your examination is medically urgent,  the Radiologist will analyse your examination as soon as possible. Many of our regular referrers are accessing the results for their patients electronically. You can request copies, such as for for new practitioners, via this page.

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