Billing & Payments

How to pay a bill and all other billing questions answered

If you have a gap fee associated with your Radiology examination, for example due to the examination costing more than the government rebate or not being eligible for a government rebate here are your payment options.


Payment is expected for any applicable fees on the day of your examination. You can pay at the branch by Cash, Cheque, Eftpos or Credit Card.


Some patients (eg in patients) receive a bill or pay gap fees. Payment options for these patients are as follows:



Please call 1300 960 805 or 02 6623 6106. We accept Visa or Mastercard credit cards.



Cheques need to be made payable to:

  • North Coast Radiology
  • Clarence Valley Imaging


Cheques to be sent with copy of invoice or detach bottom of invoice and post to:

PO Box 1115, Lismore 2480

or if provided, use the reply paid envelope.


Direct Deposit

Bank: Commonwealth Bank Australia

Account Name: North Coast Radiology

BSB: 062 565

Account No: 10117128

Reference: your first,middle and last name (no initials please)


If you have any general payment inquiries or are unsure of any these instructions, please contact your local branch or call our finance department on 1300 960 805 or 02 6623 6106.

Managing Medicare Rebates when paying the Gap


If you paid a gap fee on the day of your examination, the Medicare cheque for the balance will be sent to you from Medicare. You need to send the cheque and associated documentation to

  • PO Box 1115, Lismore, 2480.

Please note, the cheque will have been made payable to the Radiologist responsible for your examination.


Rebates and  Private Medical Insurance for In-Patients


As a Private Patient staying in hospital, most policies cover a myriad of expenses charged by the actual hospital including theatre and equipment, theatre nurses, a room/bed, medications and most prosthetics. Hospital Cover, however, does not always include Doctor Cover and as such, as an in-patient you may be charged a fee by our practice. Please refer to your Private Insurance Policy for further information regarding what, if any, ‘Gap Fees’ your policy covers. If applicable, on discharge from Hospital, you may need to submit a ‘2-Way Claim’ with your private fund and Medicare to maximise available rebates.


North Coast Radiology Group is a private practice with some branches located within a private hospital. Radiology fees are separate from any hospital related fees.


CT NOW OPEN GOONELLABAH North Coast Radiology Goonellabah is proud to announce the addition of a brand-new CT scanner to our service.   The state-of-the-art Cannon CT technology aims to optimise scanning for our patients and offers Low Dose CT scans. A CT Scan is used to look at the internal structures of the body. Both soft tissues (eg brain, liver, kidneys, lungs) and bone can be seen. The images are cross-sections of the body, and the CT computer generates a great variety of images, based on what the doctor is looking for. The Goonellabah branch is a comprehensive practice offering…

Ultrasound now in Byron Bay CBD

North Coast Radiology is now offering Ultrasound services at a convenient location in Byron Bay CBD.  To initiate a booking, please phone 1300 669 729. Address:  Cape Byron Medical Centre, Level 3, 6 Marvell Street, Byron Bay.

Electronic access to your images

We are pleased to be able to offer an opt-in facility to our patients where you can view, share and store your radiology images. Some of the advantages are: Access your images via phone, tablet or computer 24 hours after your appointment Grant access to others such as specialists, family etc You are fully in control of who has access No need to store and carry films Report available electronically 7 days after the appointment For specific help or list of frequently asked questions click here.