Billing & Payments

How to pay a bill and all other billing questions answered

If you have a gap fee associated with your Radiology examination, for example due to the examination costing more than the government rebate or not being eligible for a government rebate here are your payment options.


Payment is expected for any applicable fees on the day of your examination. You can pay at the branch by Cash, Cheque, Eftpos or Credit Card.


Some patients (eg in patients) receive a bill or pay gap fees. Payment options for these patients are as follows:



Please call 1300 960 805 or 02 6623 6106. We accept Visa or Mastercard credit cards.



Cheques need to be made payable to:

  • North Coast Radiology
  • Clarence Valley Imaging


Cheques to be sent with copy of invoice or detach bottom of invoice and post to:

PO Box 1115, Lismore 2480

or if provided, use the reply paid envelope.


Direct Deposit

Bank: Commonwealth Bank Australia

Account Name: North Coast Radiology

BSB: 062 565

Account No: 10117128

Reference: your first,middle and last name (no initials please)


If you have any general payment inquiries or are unsure of any these instructions, please contact your local branch or call our finance department on 1300 960 805 or 02 6623 6106.

Managing Medicare Rebates when paying the Gap


If you paid a gap fee on the day of your examination, the Medicare cheque for the balance will be sent to you from Medicare. You need to send the cheque and associated documentation to

  • PO Box 1115, Lismore, 2480.

Please note, the cheque will have been made payable to the Radiologist responsible for your examination.


Rebates and  Private Medical Insurance for In-Patients


As a Private Patient staying in hospital, most policies cover a myriad of expenses charged by the actual hospital including theatre and equipment, theatre nurses, a room/bed, medications and most prosthetics. Hospital Cover, however, does not always include Doctor Cover and as such, as an in-patient you may be charged a fee by our practice. Please refer to your Private Insurance Policy for further information regarding what, if any, ‘Gap Fees’ your policy covers. If applicable, on discharge from Hospital, you may need to submit a ‘2-Way Claim’ with your private fund and Medicare to maximise available rebates.


North Coast Radiology Group is a private practice with some branches located within a private hospital. Radiology fees are separate from any hospital related fees.