Patient Support

Your personal customer support centre
SERVICES and LOCATIONS

List of all services provided by North Coast Radiology Group such as Xray, CT, MRI etc and our branches.

IMAGES TO YOUR PHONE

An opt-in facility where you can view, share and store your radiology images.

COPIES OF EXAMINATIONS

Once your final results are returned to your requesting health care provider, you may make a non-medically urgent request for copies of examinations be made available to yourself or others.

BOOK APPOINTMENT

Initiate an appointment booking; noting that we will contact you to confirm and explain important preparation information.

CHANGE APPOINTMENT

Use Change Appointment to change the date of an already booked appointment or to cancel.

MEDICARE

Information about Medicare.

BILLING & PAYMENTS

Explains the various ways of paying such as on the day of your examination, paying by Bpay, by phone etc.

RADIOLOGY PROCESS EXPLAINED

Understand the Radiology process from receiving a referral, making  an appointment, what usually happens during and after your examination.

GIVE US FEEDBACK

Let us know what you thought of our customer service at your recent radiological examination at one of our branches.

FAQ

Use Frequently Asked Questions (FAQ) to find answers to commonly asked questions eg billing, appointment booking and more…

News

Electronic access to your images

We are pleased to be able to offer an opt-in facility to our patients where you can view, share and store your radiology images. Some of the advantages are: Access your images via phone, tablet or computer 24 hours after your appointment Grant access to others such as specialists, family etc You are fully in control of who has access No need to store and carry films Report available electronically 7 days after the appointment   Click here for more information in PDF format For specific help or list of frequently asked questions click here.

3D Mammography

2D Digital Mammography is the most common breast imaging method used in Australia, however research shows it has some limitations. It can miss some cancers and produce false positives as structures can overlap and normal tissue may appear as abnormal, leading to further testing and unnecessary patient anxiety. Breast Tomosynthesis or 3D Mammography uses newer technology to help reduce detection challenges with conventional 2D Mammography. In Australia 3D/Tomosynthesis Mammography exams are typically used for diagnostic testing of higher-risk patients compared with 2D Mammography. 3D Tomography is available at our Grafton and Lismore branches.  

Patient Feedback

Click on this image to open Feedback page