Billing & Payments

How to pay a bill and all other billing questions answered

If you have a gap fee associated with your Radiology examination, for example due to the examination costing more than the government rebate or not being eligible for a government rebate here are your payment options.


Payment is expected for any applicable fees on the day of your examination. You can pay at the branch by Cash, Cheque, Eftpos or Credit Card.


Some patients (eg in patients) receive a bill or pay gap fees. Payment options for these patients are as follows:



Please call 1300 960 805 or 02 6623 6106. We accept Visa or Mastercard credit cards.



Cheques need to be made payable to:

  • North Coast Radiology
  • Clarence Valley Imaging
  • Dr Craig Dyer and Partners      (for Chatswood and Ryde Radiology)


Cheques to be sent with copy of invoice or detach bottom of invoice and post to:

PO Box 1115, Lismore 2480

or if provided, use the reply paid envelope.


Direct Deposit

Bank: Commonwealth Bank Australia

Account Name: North Coast Radiology

BSB: 062 565

Account No: 10117128

Reference: your first,middle and last name (no initials please)


If you have any general payment inquiries or are unsure of any these instructions, please contact your local branch or call our finance department on 1300 960 805 or 02 6623 6106.

Managing Medicare Rebates when paying the Gap


If you paid a gap fee on the day of your examination, the Medicare cheque for the balance will be sent to you from Medicare. You need to send the cheque and associated documentation to

  • PO Box 1115, Lismore, 2480.

Please note, the cheque will have been made payable to the Radiologist responsible for your examination.


Rebates and  Private Medical Insurance for In-Patients


As a Private Patient staying in hospital, most policies cover a myriad of expenses charged by the actual hospital including theatre and equipment, theatre nurses, a room/bed, medications and most prosthetics. Hospital Cover, however, does not always include Doctor Cover and as such, as an in-patient you may be charged a fee by our practice. Please refer to your Private Insurance Policy for further information regarding what, if any, ‘Gap Fees’ your policy covers. If applicable, on discharge from Hospital, you may need to submit a ‘2-Way Claim’ with your private fund and Medicare to maximise available rebates.


North Coast Radiology Group is a private practice with some branches located within a private hospital. Radiology fees are separate from any hospital related fees.

Ultrasound now in Byron Bay CBD

North Coast Radiology is now offering Ultrasound services at a convenient location in Byron Bay CBD.  To initiate a booking, please phone 1300 669 729. Address:  Cape Byron Medical Centre, Level 3, 6 Marvell Street, Byron Bay.

Electronic access to your images

We are pleased to be able to offer an opt-in facility to our patients where you can view, share and store your radiology images. Some of the advantages are: Access your images via phone, tablet or computer 24 hours after your appointment Grant access to others such as specialists, family etc You are fully in control of who has access No need to store and carry films Report available electronically 7 days after the appointment   Click here for more information in PDF format For specific help or list of frequently asked questions click here.

3D Mammography

2D Digital Mammography is the most common breast imaging method used in Australia, however research shows it has some limitations. It can miss some cancers and produce false positives as structures can overlap and normal tissue may appear as abnormal, leading to further testing and unnecessary patient anxiety. Breast Tomosynthesis or 3D Mammography uses newer technology to help reduce detection challenges with conventional 2D Mammography. In Australia 3D/Tomosynthesis Mammography exams are typically used for diagnostic testing of higher-risk patients compared with 2D Mammography. 3D Tomography is available at our Grafton and Lismore branches.