Q – How do I register as a new Referrer and/or how do I update my details?
Advising us of your correct location details and provider number is important so we can ensure your reports are sent to the correct location – especially if you practice from multiple sites. Please use the attached form HERE to update you or your practice details. On receipt of this information, our Client Service Officers will contact you.
Q – How do I organise some pre printed (blank or personalised) referral request forms?
We can provide a range of personalised and printer-friendly referral forms including general, MRI, Bone Densitometry, Dental and Nuclear Medicine
Please use the form HERE to request the forms you need
Q – Who owns North Coast Radiology Group?
North Coast Radiology Group (NCRG) consisting of North Coast Radiology, Clarence Valley Imaging and Chatswood & Ryde Radiology is owned by the Radiologists who are Partners of the business.
North Coast Radiology Group is Australian owned with the Head Office in Lismore, NSW. It is not a corporation listed on the stock market and the Partners who own it also are responsible for delivering the service. NCRG is also a specialist Radiology practice meaning the single reason for existing is to deliver a quality Radiology service in the areas serviced by our branches in Ballina, Byron Bay, Casino, Lismore, Grafton, Maclean, Chatswood & Ryde.
NCRG provides employment for over 200 local staff across the organisation.
Q – Tell me about your Privacy and Confidentiality arrangements.
Patient Privacy information is located HERE
Referrers are required to complete confidentiality and privacy forms to access images and reports HERE
Q – I need online access to examinations
Online access can be arranged for valid referring practitioners either for ongoing access or just for a particular study.
You can use the form HERE to initiate a request an online account. Please request one time access to a specific patient or examination result HERE
Once we have received your request our Client Service Officers will contact you to finalise your request and arrange the appropriate access.
Q – My password/portal link is lost or does not work..Help!
For Inteleviewer and Online Portal passwords that are not working:
1 – Passwords are case sensitive. Check your CAPS lock status
2 – Passwords entered incorrectly3 times will lock your account; click HERE to request it be unlocked.
If your password is lost or forgotten, click HERE to get it reset
If you have lost the LINK to the online results portal click HERE
Q – Can you help with merging requests onto your general A4 or other request forms?
Yes we can. Please contact your Client Services Officer who will be happy to work with you/your Practice Manager.